Returns & Exchanges

At Surprise Shirts Ltd, we want you to be thrilled with your mystery kit; however, if your jersey doesn't fit or you've received a team you already own, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a unique Return Authorization code.

• 2.
  Prepare the Package

  Ensure the shirt still has all original tags attached and is placed back inside its collectible Surprise Shirts box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Quality Check & Refund

  Once our kit experts verify the condition of the jersey, we will process your full refund or dispatch your replacement mystery shirt within 3-5 business days.