Returns & Exchanges
At Surprise Shirts Ltd, we want you to be thrilled with your mystery kit; however, if your jersey doesn't fit or you've received a team you already own, we offer a 30-day return policy for unused items in their original packaging.
Return Process
- 1.Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a unique Return Authorization code.
- 2.Prepare the Package
Ensure the shirt still has all original tags attached and is placed back inside its collectible Surprise Shirts box to prevent damage during transit.
- 3.Ship It Back
Affix the provided return label to your package and drop it off at any authorized courier location, keeping a copy of your tracking receipt.
- 4.Quality Check & Refund
Once our kit experts verify the condition of the jersey, we will process your full refund or dispatch your replacement mystery shirt within 3-5 business days.